![]() ![]() The normal transaction fee at Instamojo is 2% of the amount + ₹ 3 per transaction excluding GST.įor example: if someone pays you ₹ 1000, you'll receive ₹ 972.86 in your bank account. Every transaction accounts to a fee that is charged from the corresponding bank.įor every transaction, there is a nominal fee that is charged to you. When someone pays you on Instamojo, a transaction is initiated. How do I get my Client ID and Client Secret? Please visit the 'Resolution Center' on your dashboard to communicate with the buyer and resolve the issue. Refund/Chargeback - Your payouts could be kept on hold due to a refund/chargeback filed by one of your customers. ![]() This also ensures that the payments processed by Instamojo are in good faith and are compliant to our Terms of Services. Through this verification process, we attempt to protect both buyers and sellers from fraudulent activity. They will reach out to you for a proof of service/delivery. Proof of Delivery/Service - For the first few transactions, your payouts could be kept on hold for our compliance team to verify the transactions. Please check your email for communication from us:īank Holiday - If a bank holiday falls on the day of the payout, it will be transferred on the next business day. ![]() If it's been more than 3 days and haven't heard received an email from us, please reach out to us at payouts could be on hold any of these reasons. Do reach out to in case of any feedback/queries. Please refer here to understand more about refund processes: Importance of faster refunds. Once you receive the ARN for a particular refund, please inform the customer to share the same with their banking provider to get a real-time update on the status of the refund. Below shown are the formats for the same: An email and SMS will be sent to the buyer as soon as the ARN is generated.Resolution Center Dashboard - Once you are in the Resolution Center Dashboard(available in the left side panel of your Dashboard), select the case entry for which you need the reference number and you will be able to find the ARN, as shown below:.Refunds Dashboard - Once you are in the Refunds Dashboard(available in the left side panel of your Dashboard), select the refund entry for which you need the reference number and you will be able to find the ARN, as shown below:. ![]()
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